LeadPro 24|7 Online Survey Solution FAQ

This section answers most frequently asked questions including general, panel membership management, survey application, data collection, system specific features and functionalities, and support related queries.

General Information

Q. What is LeadPro 24|7?

A. LeadPro 24|7 is an integrated Online Surveys, Email Marketing and (optional) Lead Management solution suite. The system, an affordable 24X7 service, can be used for survey design and deployment, data collection, survey results analysis, survey research panel email list management, list segmentation / target marketing, preparing, emailing and tracking survey invitations, newsletters, product announcements, and special offers, drip email campaigns, list import from internal and external systems, lead distribution and routing, lead tracking, campaign reporting and proactive opt-in / opt-out (subscription) management.

Q. What are the key features of LeadPro 24|7?

A. It is fully web based and offered as an On-demand solution based on pay-as-you-go model. It is based on enterprise class technology platform and includes very user friendly interface with extensive in-built error checking features. The application is hosted in a highly secure, world class web hosting environment.

Q. Do I need to install any client-side software on my computer to use LeadPro 24|7 solution?

A. LeadPro 24|7 does not need any software or special hardware. All you need is access to Internet and a web browser and you are ready to go!

Q. Do I need to enter into long term contracts to use the Survey and Email Marketing / Panel Management solution?

A. No. You can subscribe to the service on a monthly basis. There is no need for any long term commitments.

Q. We are a large organization. Can multiple users from our organization work on the Survey System and access the contents and reports?

A. Yes. Large organizations can have any number of users. Even the user access permissions can be managed by flexible role assignments. (Note that the number of users vary based on your Subscription Plan.)

Q. Can the Survey Panel and Respondent / Survey Audience Lists be imported from external systems? What are the formats supported?

A. Yes, the survey panel member and respondents list data can be imported from external systems including your enterprise systems. Formats supported are XLS, CSV, ASCII, Access, and XML.

Q. Is the data and information stored in the system secure?

A. We use highly secure, hosted servers to store and process the data.

Q. How long does it take to set up the account and start using the application?

A. Once you sign-up on the internet, we manually review the application for completeness and accuracy and start building the profile. Depending on your specific customization requirements, the start up time varies. It can range anywhere from a few hours to few days depending on your business requirements. If required, one of our implementation team members will contact you using the contact information provided by you.

Q. Should I use / subscribe for the Lead Management module for using Survey Solution?

A. No. Lead Management is an optional module. However, Email Marketing and Survey Management modules are provided and used together, as the extensive Email Campaign features are used by Survey solution (for email invitations, tracking, panel list management).

Survey Design and Deployment

Q. Do you provide sample Survey Templates?

A. Yes, the survey software system includes sample survey / questionnaire templates. You can design, create and save your own custom survey templates for your future use using the template editor.

Q. Can I send Email Invitations to survey takers (target audience)?

A. Yes. The system includes a comprehensive email campaign module to create and send out email invitations to the target audience (sample) and campaign tracking module to track the delivery statistics.

Q. Can I set up Drip Email Triggers to send Survey Invitation as the subscribers signup?

A. Yes. Extensive filtering mechanism coupled with drip email messages can be leveraged to send survey invitations and reminders to the target audience.

Q. How many Question Types are available in the solution to satisfy my Survey requirements?

A. The survey software includes a number of question types (open ended, closed ended, rating, ranking, image, video link, etc.) to meet the survey designer's requirements. Please see the Web Survey Question Types section for more detailed information.

Q. How many Data Collector Types are available for deployment of surveys on the web?

A. Web URL Link, Pop-un Script, Email Invitations, and Manual Data Entry (for paper / phone based surveys) are supported in LeadPro 24|7.

Q. How many Data Collectors can be setup for each Survey?

A. There is no limitation. Any number of survey data collectors can be defined (in each collector type) to deploy each survey.

Panel Member List Management

Q. Is there a limit to the number of Panel Member or Respondent Lists stored in the system?

A. No, there is no limit. You can define any number of Panel Lists and Survey Taker lists per your requirement. Also there is no limit of addresses or records per List. Extensive email list management features of the solution can be beneficially used for survey panel member maintenance.

Q. How to classify the lists?

A. The lists can be classified and maintained by List Sources and List Types; both are definable by you as required.

Q. Does the list contain only email address? Can it include postal address, demographic data and other custom required info?

A. The lists can have email address as well as postal address information. User defined custom fields can accommodate other customer specific data.

Q. Should I create a separate list (or panel) for each Survey / Campaign?

A. No. Lists need not be tied to specific Campaigns or Surveys. Full or partial lists or multiple lists can be used for campaigns / email invitations. However, you may need to create separate panel lists for groups of customers for easy maintenance and management.

Q. Do you provide Panel Member List for Surveys?

A. No. We do not sell / rent / lease panel member lists or email lists. You have to import the permission lists from your databases or build panel lists using web sign-up forms using double opt-in process in LeadPro system.

Email Invitation Campaigns

Q. Should an email campaign be defined from start to finish at a stretch?

A. No. A campaign can be defined in stages and saved as necessary. This is a step by step process. You can work on defining multiple campaigns in parallel without any restrictions. (Email campaigns are used to send out Survey Invitations to the survey taking audience.)

Q. How many lists can be used in a campaign?

A. There is no restriction of lists or records (addresses) in each list. Even partial lists can be used in a campaign.

Q. What are the features of Campaign Segmentation?

A. When importing addresses / panel members from lists for campaigns, multiple filtering criteria can be followed based on the requirements. Demographic data such as age, income, gender, and address (location) information can be used to segment the list and select the target audience for email campaigns.

Q. Is there a limitation for email campaign timings?

A. No. The email invitation campaigns can be scheduled any part of the day. However, the delivery is subject to technical limitations and ISP rules and restrictions.

Email Templates

Q. What email formats are supported by LeadPro?

A. The application supports HTML, Text and Multi-part MIME formats.

Q. Can we import our custom templates into the application?

A. Yes. You can import any external templates (in HTML form) and customize for use in email campaigns. Also, you can modify / customize the existing templates in the inbuilt HTML editor. Email Templates feature can be used to create your own Survey Invitations Templates and save it for for future use.

Q. Do you help us creating custom templates and web pages?

A. Yes, we provide custom services per your requirements. Please email us at Support @ AnaghaGroup.Com.

Reporting and Analytics

Q. What are the Survey Analytics reporting features available in LeadPro 24|7 survey solution?

A. Detailed Real-Time reporting is available in the Survey Management module. Key reports are presented in graphical format for easy and quick interpretation. Survey Results, Summary Responses, Individual Responses, TURF Analysis Report, and Cross Tab Analysis are some of the reports included in the Survey Analysis Reporting module. The reports provide extensive drill down functionality to look up granular level data.

The report data (such as survey responses and results summary) can be downloaded to your PC in Microsoft Excel format for further analysis and export to other applications.

Q. What are the Email Campaign Management reporting features?

A. Several detailed reports and analytics are provided in the Email Campaign Management arena. Some of these include Campaign Delivery / Performance Summary, Campaign Analysis, Top Domains, and Bounce Statistics. All reports data is downloadable. Drill down features are incorporated in all reporting modules, where applicable. These reports can be used to track the survey invitations.

Enterprise Solutions and Services

Q. Do you provide enterprise support?

A. Yes. The enterprise services include branding, customization and channel management features. View the features of these LeadPro 24|7 editions on the Online Survey Feature Comparison page.

Q. Do you provide API based access to LeadPro 24|7 system?

A. Yes. The enterprise customers are provided with the system API based on industry standard web services. The API is available for both the List Management (address import email / survey panel lists and updates) and Campaign Management (activity statistics export) modules.

Q. Can we use LeadPro 24|7 solution as an in-house (in-premise) tool?

A. Yes. We can license the Enterprise Version for your in-premise implementation. We provide training, branding, customization and implementation services to support the in-premise delivery model.

Q. Do you provide on going operations and maintenance support for the in-premise model?

A. Yes. We can provide operational, technical and marketing related services on an on going basis, so that your team can focus on the business operations, prospects and customers.

Information Documents

Please download a copy of Online Survey Design, Analysis and Management information sheet in PDF format.

Please download a copy of Sales Lead Tracking, Distribution and Management information sheet in PDF format.

Please download a copy of Email Marketing Automation information sheet in PDF format.